How do I download respondents' data from the dashboard

Jump to 'How to download or export respondents’ data for offline use'

When you export respondents’ data from your dashboard, the output will be in a comma-separated values (CSV) format, and in there you will find the information provided by the respondents based on the questions asked in the demographics page. This allows you to dive deep into the respondents data offline.

The postcode-related information, however, would not be entirely available; full information will be sent to you upon request.

Please bear in mind that the demographic questions asked under Special Category Data will not be made available in the respondents table by default. This data is considered sensitive and needs to be treated differently to protect end users from being targeted individually. It can, however, be accessed and used in the dashboard if you request it.

By default, you will be able to download and access all the data in the respondents table on the dashboard. However, this export will adhere to the filters you apply.

How to download Respondent data

Log into the dashboard

Click on the Respondents tab on the side menu located at the left hand side of the dashboard page

Click on Export to download the respondents data report in the dashboard. 

You can choose to use the export structure:

“I prefer multiple choice answers in multiple columns…” which means when you download your data report, you want answers to questions with multiple choice options (like a text poll question) to show up in separate cells and columns.

OR

“I prefer multiple choice answers in one column…” which means that when you download your data report, you want responses to questions with multiple choice options (like a text poll question) to show in the same cell under one column with each response separated by a comma. Please keep in mind that the survey question is represented by the column header.

When you have selected your preferred option, click on the Download button.

You will receive an email notification similar to the image below with a download link to download your report. Click on link to download offline report in CSV (comma-separated values) format. 

Please note that the download link is only available for 7 days before it expires.

That’s it! You’re all done! 🎉🎉🎉

Contact Support

If you find you still have some questions or you’re unsure about something, please don’t hesitate to get in touch with our dedicated technical Customer Support Team