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Replying to comments

Replying to comments is a great engagement tool that helps respondents feel heard

 

It is possible to reply to respondents’ comments as an administrator of your Commonplace website. There are 2 methods: the first is from the Contributions Screen, and the second is via the Dashboard

Step-by-step guide on how to reply to a comment via the Contributions Screen:

  1. Start by clicking on the number of comments in the survey tile:

    Screenshot 2023-02-02 at 11.50.13     or   Screenshot 2023-02-02 at 11.53.10
  2. Scroll down to a comment and click on the Reply button:
    Screenshot 2023-02-07 at 16.58.49
  3. Some details will populate automatically and you have the option to add your email address:Screenshot 2023-02-07 at 17.03.03
  4. Select whether the reply will be public or private:
    1. Respond to this comment publicly- Engagement team response can be seen by anyone and an email is sent to the individual who added the comment and anyone who agreed with the comment.
    2. Respond to this comment privately- Response is not shown publicly and only the author of the comment is sent an email with the reply.
  5. Add your reply and press Send:
    Screenshot 2023-02-07 at 17.06.04
  6. If the respondent has consented to receive replies they will get notified by email.



Step-by-step guide on how to reply to a comment via the Dashboard


  1. On to the top right-hand menu, select Dashboard.

  2. Expand the pane on the left hand side of the webpage as shown in the image and video below.



  3. Click on Contributions on the left hand side.


  4. You can reply to comments of respondents that have consented to ‘comment replies’ in the preference page of your Commonplace website, and you will see it as comment responses under the Consents column on the dashboard.

Please note: You can also respond to a comment from the respondents details page if the respondent consented to receive responses. Simply go to the respondents section of the dashboard and click on a row to see all the comments from a respondent.

  1. Choose a comment you would like to reply to and see if the respondent has consented to being contacted. If the respondent has consented to being contacted, click that comment and you will be presented with a webpage within the dashboard for replying to comments where you can choose if you would like your reply to be public or private. Select your preferred option:
    1. Respond to this comment publicly- Engagement team response can be seen by anyone and an email is sent to the individual who added the comment and anyone who agreed with the comment.
    2. Respond to this comment privately- Response is not shown publicly and only the author of the comment is sent an email with the reply.


  2. A text box is provided as shown in the image below where you can compose your response. Once you have filled this out, click the Send button to submit your reply.

  3. For private and public replies, this will be displayed like the example in the image below.



    Contact Support

    If you find you still have some questions or you’re unsure about something, please don’t hesitate to get in touch with our dedicated technical Customer Support Team