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Skip logic: tailoring the question path for everyone

Skip logic is the ability to show questions or content to respondents based on what they answer to previous questions.

How can Skip logic help you gather more information

Screenshot 2023-10-09 at 19.09.06Skip Logic is a smart feature that helps you connect with your respondents on a more meaningful and individualised level. It enables you to ask questions that adjust based on their answers, allowing for a personalised survey experience. It is thus particularly useful if you have a lot of questions that are directed at multiple targets in one questionnaire.

This feature also saves space by directing respondents to different questions without the need to create multiple proposals on various topics. Additionally, Skip Logic reduces the number of page loads or extra steps, making the survey process more streamlined. It can even require respondents to answer specific questions before moving on to the next steps. If you want to enable this feature, please reach out to your Customer Success manager (CSM).


Example of a skip logic flow

Before starting, it is important to note these limitations:

  • Demographic information cannot be attached to the answers from respondents who complete surveys with skip logic.
  • There is no multi-lingual option.
  • It does not comply with accessibility standards.

Preparation

1. Contact your CSM and approving the activation of this add-on in your project
2. Create your proposal tile and add your questions to it. Work with your CSM to design the flow of questions and the branches needed.
3. Our team will then use our tools to add the skip logic into your survey.
4. Validate the user journey by testing your skip logic flows and provide any feedback to your CSM.
5. Data from the skip logic integration will be synced weekly on the day of your choice.

Build time: It will take 5 open days to convert your set of questions to a skip logic tailored journey (including QA). Please ensure you have allowed for this.

The proposal tile must not be edited after the skip logic survey has been set up.

 

Contact Support

If you find you still have some questions or you’re unsure about something, please don’t hesitate to get in touch with our dedicated technical Customer Support Team