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Commonplace Digital Ltd - Cookie policy

COMMONPLACE DIGITAL LTD ("We") are committed to protecting and respecting your privacy.

In accordance with our privacy policy, we may collect information about your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our customers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your device. Cookies contain information that is transferred to your device hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

First party cookies

Cookie Name Duration Purpose
User session connect.sid 1 month

This cookie is essential for using Commonplace.

It lets you log in and see everything that you've contributed to Commonplaces.

High contrast accessibility accessibleCookie Session Helps you view Commonplace in high contrast.

Third party cookies

Cookie Name Duration Purpose Used on all Commonplaces? Domain More information
Google Analytics _ga  

We use Google Analytics to help analyse how users use our marketing website in order to improve our service. Google provide an opt-out tool to disable this cookie.

Engagement teams may choose to implement a Google Analytics on their own Commonplace, example: 

Customers need to opt in How Google uses this data
Mixpanel mp_[various] 1 year We use Mixpanel to help analyse how many people visit a Commonplace (example: and help reach a proportion of the local community. Yes Mixpanel's privacy policy
Log Rocket _lr[various] Session We use Logrocket to analyse how users interact with a Commonplace. We use this data in order to improve the design and usability of the service. Yes

Logrocket's privacy policy

Help Scout  Several   Members of the public may receive help from the Commonplace team directly from the website. We use Help Scout to provide this help and communication functionality. Yes

Help Scout privacy policy

Facebook tracking pixel



28 days Some engagement teams may use a facebook tracking pixel to evaluate and shape the effectiveness of their campaigns. Customers need to opt in

Facebook privacy policy

Twitter tracking pixel


28 days Some engagement teams may use a twitter tracking pixel to evaluate and shape the effectiveness of their twitter campaigns. Customers need to opt in

Twitter privacy policy

PureChat  Several Up to 24 hours Some engagement teams may use a chat plugin so you can chat directly with members of the engagement team. Customers need to opt in

PureChat's privacy policy

Google Ads     Some engagement teams may use Google Ads for publicising their Commonplace to help them monitor visitor rates and effectiveness of ads. Customers need to opt in

Google privacy policy

Basis     Some engagement teams may use a digital media platform called Basis to publicise their Commonplace across multiple channels. This tracking pixel helps them to evaluate how effective their communications are working to drive visitors and engagement. Customers need to opt in

Centro privacy policy

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this cookie policy are welcomed and should be addressed to