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Company overview

Commonplace is an independent, private company owned by founders, staff and investors. We are a social business with social objects in our Articles of Association: to increase participation; to surface unheard voices; and to help activate communities as better collaborators.

We are purpose-led with a belief that by creating positive impact we will also achieve commercial success. We do this by: 

  • Facilitating a shared understanding of needs between our customers and the community. We do this as early in the project as possible.
  • Capitalising on the strengths of digital tools to create trusted conversations.
  • Generating constructive collaboration that reduces projects risks and increases mutual value.

Platform overview

  • Web-based application for both admins and respondents that runs in all modern browsers including Chrome, Safari, Firefox, Edge, across desktop, tablet and mobile.
  • Choose your own Commonplace domain. 
  • Upgrade to custom domain.
  • Respondents are required to confirm their email address in order to publish their contribution.
  • Set your own custom branding and build unique content and survey questions in our drag & drop editor.
  • Invite administrators to join your team and set appropriate access rights based on their role.

Information Security

  • The platform is fully GDPR compliant, handling sensitive data since 2014, please check our Privacy Policy.
  • We are registered for Data Protection with the UK Information Commissioner's Office.
  • We are CyberEssentials certified and ISO 27001 certified.
  • We conduct an annual penetration test with remediation of Critical and High issues within a 30 day re-testing window.
  • A number of policies, including our Information Security Policy are available upon request.

Data protections & ownership

  • You own all response data collected through Commonplace. We act as a data processor and are independent controllers for our own purposes.
  • All respondent data is safeguarded through pseudonymisation.
  • Special category data is fully anonymised, unless you specifically request for and are approved for a pseudonymised view.
  • All data is stored in the United Kingdom, cloud hosted by AWS.
  • Your privacy policy will be uploaded alongside the Commonplace Privacy Policy to inform respondents on how their data will be handled.
  • Encryption of data at rest.
  • Personal data is retained until completion of a project and removal of the project from the Commonplace platform. 

Service level

  • The service is fully hosted with Amazon Web Services, located in London, UK and compliant with ISO 9001, ISO 27017 and ISO 28018.
  • The hosting infrastructure is designed for resilience by including redundancy to support failover.
  • 99.90% service uptime guarantee with 365x24x7 application monitoring and alerting.
  • UK office hours email and phone support.
  • Online knowledge base and product guides available 365x24x7.
  • Commonplace performs regular data backups with regular tests to ensure resilience.
  • Users are informed of any exceptional planned downtime with 7 days notice, with downtime only ever being planned between 11pm and 5am UK time.
  • Profanity monitoring of contributions in accordance with the Acceptable Use Policy.


  • Compliant with Web Content Accessibility Guidelines version 2.1 AA standard (with accessible workaround options for some add-on features).
  • Custom branding set to conform to colour contrast requirements.
  • Dedicated accessibility page for your Commonplace, see example.


Commonplace uses some third-party applications and sub-processors in order to deliver the service to customers and community members. We maintain an up-to-date list of these applications with a description of what they each do, what types of data they process and where they process it on their website. Please see our sub-processor page.