Sub-processors

List of Sub Processors

Below is a list of sub-processors we work with and the purpose for why we use their services.

Name	Location	Processing Activity	Required or Optional	Data being processed (respondent or engagement partner)	Additional info
Amazon Web Services (AWS)	UK	Data hosting / Cloud services	Required	Both	AWS is a hosting provider for the Commonplace database, which powers user profiles, content and pages on the platform.
Appcues	US	Product guidance	Required	Engagement partner	Appcues helps us to provide customer users with curated guidelines and tips on how to use and improve their Commonplaces.
Delighted	US	User feedback	Required	Respondents	Delighted provides our User Effort Score service, which collects feedback about Commonplace from respondents. It requires the respondent email addresses to send them a survey email.
Gleap	Germany / Netherlands	User feedback	Required	Engagement partner	Gleap processes feedback provided by engagement partner users about their Commonplaces. Neither the tool, nor the data, is accessible to respondent users.
Google (Workspace)	US	Email / document storage	Required	Engagement partner	Google Workspace provides our email service for contact with engagement partners and file storage.
Helpscout	US	Helpdesk	Required	Both	Respondents requiring support via support@commonplace.is or webchat will reach Helpscout. Engagement partner details are occasionally processed if there is a need to pass a respondent query onto an engagement partner.
Hubspot	US	Account management / Helpdesk	Required	Engagement partner	Hubspot is the account management system used to support, guide and respond to engagement partner needs.
Intuit	UK	Account management	Required	Engagement partner	Intuit Quickbooks is the invoicing and accounting system used to manage payment by engagement partners.
Logrocket	US	Analytics	Required	Both	Logrocket processes pseudonymised data by recording a sample of user sessions.
Microsoft	Ireland	Account management	Optional	Engagement partner	Microsoft Teams is an optional service that may be used for video calls or webinars with engagement partners.
Mixpanel	US	Analytics	Required	Both	Mixpanel processes pseudonymised data by recording web events from user interactions.
Monday.com	US	Account management	Optional	Engagement partner	Monday.com is occasionally used to manage collaborative work between the Commonplace team and engagement partners.
MongoDB Atlas	UK	Data hosting	Required	Both	MongoDB Atlas is a hosting provider for the Commonplace database, which powers user profiles, content and pages on the platform.
New Relic	US	Error logging	Required	Both	New Relic processes pseudonymised data to support the engineering team with error logging.
Sentry	US	Error logging	Required	Both	Sentry processes pseudonymised data to support the engineering team with error logging.
Slack	Ireland	Operations	Required	Both	Slack is used by the Commonplace team for management of the platform and internal communications.
Talend	US	Analytics	Required	Both	Talend provides a connector between the main Commonplace database and the data warehouse, which is used for analysis by the Commonplace account team.
Twilio (Sendgrid)	US	Operational emails	Required	Both	Sendgrid processes and sends operational platform emails to respondents and engagement partner users from the Commonplace platform. Data is pseudonymised after 30 days.
User Centrics	Germany	Cookie consent management	Required	Both	User Centrics manages cookie notices and consent.
Zoom	US	Account management	Optional	Engagement partner	Zoom is an optional service that may be used for video calls or webinars with engagement partners.

Your concerns

If you have any concerns about our data processors or any questions about the information features on this page, please contact privacy@commonplace.is

Page last updated 08/03/2024.

Sub Processors

List of Sub Processors

Your concerns

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