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Accessibility statement for Commonplace

This accessibility statement applies to active Commonplace engagement websites that are receiving comments and are showing the advanced userWay accessibility widget. Commonplace is a digital engagement platform that is used by local authorities, placemakers and property developers to engage with the public in a transparent way. Each Commonplace contains custom content that is uploaded by the organisations facilitating the engagement.

Members of the public can learn and feedback about changes in their neighbourhoods or the services you use. We want as many people as possible to be able to use these websites. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand by actively working with engagement partners to highlight language which may be a little difficult to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of the Commonplace platform are not yet fully accessible. However,  the website that you are viewing may not be using these.

We advise our customers against doing so, but our engagement partners may non-compliant content:

  • Most older PDF documents are not fully accessible to screen reader software
  • Embedded videos may not contain captions
  • Interactive images (with hover / click functionality) are not always fully accessible to screen reader software

Commonplace functionality:

  • Some new survey question types that are still in Beta may not yet be fully accessible: map as a question, comment on image, budgeting question, skip logic. Even if selected by engagement partners for inclusion in the website, none of these are required questions and we recommend to customers to avoid these questions if they require full compliance.
  • Community heatmap pages are not fully accessible. In order to maintain full compliance in this instance, we recommend to engagement partners to add a parallel 'Map alternative' tile where they can ask respondents to provide a written location / postcode / address to describe the place instead of dropping a pin. 
  • Navigational maps are not fully accessible. In order to maintain full compliance in this instance, we recommend to engagement partners to add the hover panels as clickable tiles or hyperlinks above or below the map so that the same journey can be accessed by people who are unable to access the navigational map. 


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: email

We’ll consider your request, forward it to the relevant organisation that facilitates the engagement and get back to you in 7 days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: with a link where you are experiencing the issue and a description of what the problem is.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Commonplace Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard as long as no map page or Beta question types are used.


Content that’s not within the scope of the accessibility regulations


PDFs and other documents

Some of our PDFs are uploaded by the organisations facilitating the engagement. For example, there may be PDFs outlining plans or previous strategies. Commonplaces advises these organisations to include all strictly relevant information on the accessible HTML pages.

Live video

If you are attending a webinar or online town hall meeting, we do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Preparation of this accessibility statement

This statement was prepared on 18 October 2022. It was last reviewed on 1 May 2023.

This website was last tested on 14 October 2022. The test was carried out internally by Commonplace. 

We used this approach to deciding on a sample of pages to test:

Two different types of Commonplace projects that contained a range of content, all questions types and multi-media content. The sites were tested with keyboard navigation on Safari and Chrome browsers, Wave and Lighthouse extension and using the VoiceOver built-in iOS screen reader.